Measure and act on ratings and reviews at scale.
The key to improving your business operations may be sitting online right now. With Review Insights, you can see the total count and distribution of your ratings on your own website and across the entire Knowledge Network. You’ll uncover how customers feel about their experiences, discover opportunities for improvement, and see how you stack up against your peers.
Map your success.
You already know that Arex helps put you in control of your information everywhere. Now, it’s time to drill down. Zoom in or out to specific regions or areas of local ownership to see the state of your ratings and learn where to focus your attention.
See how your stars stack up
Arex’s variety of prebuilt reports help you learn how your rating, review count, and more compare to other businesses in your industry. Filter these reports by location to pinpoint areas where you can win more business by improving your operations and customer experience.
View changes over time.
How are your ratings trending? View the rolling average rating for all, some, or one of your locations to see how your reviews change over time and with scale. These changes can signify opportunities for improvement and help you run your business better.
Understand your customers’ experiences.
Your customers have already told you how to improve their experience. With Sentiment Analysis in Arex Reviews, you can identify trending keywords, view the modifiers impacting those keywords, and see how those keywords reveal your customers’ feelings about your brand.