Attract and retain more patients with the Healthcare Knowledge Graph
The Arex Healthcare Knowledge Graph is purpose-built to help health systems of all sizes solve their office, facility, and physician fact challenges, make their providers more discoverable in search, and ultimately attract new patients in the moments that matter most.
Acquire patients at the right time, every time.
Three out of four patients are searching for providers (not physical locations) online, and only 17% of patients consult a health system website before making an appointment. The best way to acquire patients is to ensure your provider data outside of your website is consistent with what’s on your website. Arex offers unmatched distribution of your doctor profiles and facility listings across Google, Yelp, Vitals, Wellness.com, and more than 100 major multi-category sites. Fix the data that appears to patients and make it easier for them to find providers.
Showcase credentials. Attract patients.
Showcase crucial information about your physicians and facilities when patients search. Arex’s industry-leading features let you highlight office name, accepted insurance, physician education, training, and certifications — every way and everywhere patients search, in critical moments of need. Add Arex Knowledge Tags to the existing provider profiles on your own website to power that same data in intelligent search results and make your providers more discoverable.
Consolidated internal data drives revenue.
Have a doctor who has left or joined your system? Did you acquire a new health system? Store and manage the key information about providers and facilities that’s scattered across your credentialing, electronic health records, CRM, web content management, or other systems — like doctor specialties, insurance accepted, map markers, department entrances, and more — in a single, scalable platform. No longer will you face lags in reimbursement due to incorrect provider locations. No longer will you have late or missed appointments due to incorrect data. Patients will be more likely to show up to the right location and on time and you can maximize for optimal patient experience.
Eliminate duplicates. End confusion.
Only Arex’s patented approach to Duplicate Suppression can solve the problem of duplicate provider data according to each site’s best practices. Duplicate Suppression signals that publishers and search engines should ignore redundant profiles of the same provider, stop trying to replace them, and should instead direct patients to the correct information.
Engage your patients through reviews.
Your patients are your most important source of feedback. Their ratings and reviews impact how search engines and other patients make decisions about your doctors and facilities everyday. If you don’t pay attention to this important source of patient feedback, you could be missing opportunities to provide a better patient experience and leaving revenue on the table.
Uncover new opportunities to improve your patient experience with tools like Reviews Insights, Competitive Intelligence, and Sentiment Analysis. Then help your providers maximize their opportunity to stand out by using Review Response to engage their patients.