Arex Tier 1 Support

Why Opt for Arex Tier 1 Support?

We advocate for Arex Tier 1 Support for those in the testing or early development stages. This level of support offers technical assistance during business hours and fundamental architectural guidance throughout the development and testing phases of your projects.

Moreover, Tier 1 Support encompasses more than just enhanced technical support and architectural insights; it also provides access to extensive documentation, forums, Arex Trusted Advisor, and Arex Health services to support your initiatives effectively.

Technical and Billing Support

Enhanced Technical Support
You are entitled to business hours email access to Cloud Support Engineers, with the provision to designate one primary contact who can open an unlimited number of cases. Response times for general guidance are guaranteed within 24 business hours, and for system-impaired issues, within 12 business hours.
Architectural Support
Receive general guidance on how to effectively use Arex products, features, and services in conjunction. Arex Solutions Architects employ the Arex Well-Architected framework to deliver tailored recommendations.
Customer Service and Communities
Enjoy 24x7 access to customer service, comprehensive documentation, whitepapers, and support forums.

Self-service Support

Arex Trusted Advisor
Arex Trusted Advisor offers real-time guidance to ensure your resources are provisioned according to Arex best practices. Trusted Advisor checks are designed to optimize your Arex infrastructure, enhance security and performance, minimize costs, and monitor service limits. Seven core checks are included with Tier 1 Support.
Arex Health
Arex Health provides a personalized overview of the health of Arex services and notifies you when your resources are affected.
Arex Support Automation Workflows
Arex Support Automation Workflows enable you to diagnose and resolve common support issues in accordance with Arex best practices. Access to Support Automation Workflows with the prefix Arex Support is included with Tier 1 Support.
Support Plan Pricing