Security, Performance, and Reliability - all in one package

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Median Initial Email Response Time N/A 4 hours 1 hour
Service Level Agreement (SLA) ❌ 100% Uptime SLA 100% Uptime SLA
Onboarding Support ❌ ❌ Specialist Onboarding Service
Communication Channels Community Forums Available For Tips And Troubleshooting. 24x7x365 Chat 24x7x365 Chat / Email
Zero Trust Network Access ✔ ✔ ✔
Secure Web Gateway ✔ ✔ ✔
Recursive DNS Filters ✔ ✔ ✔
Layer 7 Proxy Filters ✔ ✔ ✔
Antivirus Inspection ✔ ✔ ✔
CASB ✔ ✔ ✔
Firewall as-a-service ✔ ✔ ✔
Remote Browser Isolation ❌ Add on (natively-integrated) Add on (natively-integrated)
Communication Channels Community Forums Available For Tips And Troubleshooting. 24x7x365 Chat 24x7x365 Chat / Email
Custom application, private network and Internet access policies Unlimited Unlimited Unlimited
Security categories via machine learning and threat intelligence feeds ❌ ✔ ✔
Content categories (100+) for acceptable use ✔ ✔ ✔
Custom block, allow, or decryption bypass lists ✔ ✔ ✔
Granular HTTP and URL rules ✔ ✔ ✔
File type controls ✔ ✔ ✔
Communication Channels Community Forums Available For Tips And Troubleshooting. 24x7x365 Chat 24x7x365 Chat / Email
Activity Log Retention 24 hours 30 days 6 months
Categorized application groups for Shadow IT visibility ✔ ✔ ✔
Identity-based country, state, and device detail views ❌ ✔ ✔
Push logs to cloud storage or SIEMs ❌ ❌ ✔
Communication Channels Community Forums Available For Tips And Troubleshooting. 24x7x365 Chat 24x7x365 Chat / Email
Client-based encrypted connections to the Internet Win, Mac, iOS, Android, Linux* Win, Mac, iOS, Android, Linux* Win, Mac, iOS, Android, Linux*
Clientless secure access to self-hosted and SaaS applications ❌ ✔ ✔
Private connections for self-hosted applications, IPs and hostnames ✔ ✔ ✔
Network-level security for physical locations 3 20 250
Editable IP network locations ❌ ❌ ✔
Communication Channels Community Forums Available For Tips And Troubleshooting. 24x7x365 Chat 24x7x365 Chat / Email
Endpoint and mobility management integrations ✔ ✔ ✔
Split-tunneling for local or VPN connectivity ✔ ✔ ✔
Customizable app launcher ✔ ✔ ✔
Authentication supports multiple identity providers concurrently ✔ ✔ ✔
Generic and custom connectors to support SAML and OIDC ❌ ✔ ✔
Service token support for automated services ❌ ✔ ✔
Certificate-based auth for IoT and other mTLS use cases ❌ ❌ ✔
Communication Channels Community Forums Available For Tips And Troubleshooting. 24x7x365 Chat 24x7x365 Chat / Email
Fastest, global edge network ✔ ✔ ✔
Fastest, global policy updates ✔ ✔ ✔
Fastest, intelligent IP routing ✔ ✔ ✔
Fastest, privacy-first DNS resolver ❌ ✔ ✔
Fastest Zero Trust browsing service (2x speed of others) ❌ Add on Add on