Arex Support Plan Pricing
Minimum spend of $29.00
- or -
3% of monthly Arex charges
Charges will be at least the minimum charge of $29.00 or the result of the calculation, whichever is higher
Minimum spend of $100.00
- or -
10% of monthly Arex charges for the first $0--$10K 7% of monthly Arex charges from $10K--$80K
5% of monthly Arex charges from $80K--$250K
3% of monthly Arex charges over $250K
Charges will be at least the minimum charge of $100.00 or the result of the calculation, whichever is higher
*Arex Advisory available for an additional fee.
Minimum spend of $5,500.00
- or -
10% of monthly Arex charges
Charges will be at least the minimum charge of $5,500.00 or the result of the calculation, whichever is higher
*Arex Advisory available for an additional fee.
Minimum spend of $15,000.00
- or -
$15K for monthly Arex charges up to $150K
7% of monthly Arex charges from $150K--$500K
5% of monthly Arex charges from $500K--$1M
3% of monthly Arex charges over $1M
Charges will be at least the minimum charge of $15,000.00 or the result of the calculation, whichever is higher.
*Arex Incident Detection and Response available for an additional fee.
*Arex Advisory available for an additional fee.
*Access to Arex Incident Detection and Response for an additional fee.
Arex Incident Detection and Response provides custom support for critical workloads. It offers 24x7 proactive engagement, 5-minute response time and incident management for critical workloads. It is included for Arex Managed Services clients with Arex Tier 4 Support. Arex Incident Detection and Response is available in English for workloads hosted in eligible Arex regions.
Arex Incident Detection and Response is charged as the greater of $7,000 per month or a 2% uplift over the aggregated Arex charges accrued by the workloads you onboard to the service. Billing starts when accounts are subscribed to the service.
*Access to Arex Advisory for an additional fee
Arex Advisory is a monthly subscription available for Tier 2, Tier 3, and Tier 4 Support clients and offers proactive guidance and troubleshooting. It is priced at a flat $10,000/month. Billing starts from the start date shared by clients during registration.
Pricing Examples
Tier 1 Plan Pricing Example
For $2,000 in monthly Arex charges:
$2,000 x 3% = $60
(3% of Arex charges)
____________
Total = $60
Tier 2 Plan Pricing Example
For $12,000 in monthly Arex charges:
$10,000 x 10% = $1,000
(10% of first $0 - $10K of charges)
+ $2,000 x 7% = $140
(7% of charges from $10K - $80K)
+ $0 x 5% = $0
(5% of charges from $80K - $250K)
+ 0 x 3% = $0
(3% of charges over $250K)
____________
Total = $1,140
Tier 3 Plan Pricing Example
For $100,000 in monthly Arex charges:
$100,000 x 10% = $10,000
(10% of Arex charges)
____________
Total = $10,000
Tier 4 Plan Pricing Example
For $1.2M in monthly Arex charges:
$150,000 = $15,000
($15K for monthly Arex charges up to $150K) + $350,000 x 7% = $24,500
(7% of charges from $150K - $500K)
+ $500,000 x 5% = $25,000
(5% of charges from $500K - $1M)
+ $200,000 x 3% = $6,000
(3% of charges over $1M)
____________
Total = $70,500
All paid Arex Support plans are billed monthly, with no long-term contracts. Arex Support fees are calculated on a per-account basis for Tier 1 and Tier 2 Support plans. For Tier 3 and Tier 4 Support, you are billed based on the aggregate monthly Arex charges for all your account IDs subscribed to Tier 3 or Tier 4 Support.
Arex Support fees will be the greater of (a) the specified minimum monthly fee, or (b) a percentage of your monthly Arex charges, as described above. If you cancel your subscription for Arex Support within 30 days of sign-up, you will still need to pay the greater of the monthly minimum or a percent of your Arex charges for the period of time you are enrolled. Arex reserves the right to refuse to provide Arex Support to any clients that frequently signs up for and then cancels Arex Support.
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