Arex Tier 2 Support

Why Select Arex Tier 2 Support?

Gain access to expert technical support whenever necessary with Arex Tier 2 Support. This service ensures 24x7 availability of cloud experts who deliver architectural guidance, tailored recommendations, and automated workflows designed to enhance your cloud infrastructure's efficiency.

Get The Most Out of Arex Business Support

Less Than One Hour Response Times and 24x7 Support With an Unlimited Amount of Cases

Add as many contacts as you require, and secure 24x7 access to Cloud Support Engineers via chat, and web. Typical response times are within 24 hours, with accelerated responses in under one hour for critical production system down cases.

400+ Personalized Recommendations To Optimize Costs and Increase Security

Engage with Arex Trusted Advisor to benefit from more than 465 best practice checks across 50 Arex services.

Automate Workflows To Diagnose and Resolve Common Issues

Utilize Arex Support Automation Workflow to access a curated selection of Arex Systems Manager self-service automation runbooks. These runbooks offer best practices designed to diagnose and resolve common issues within your Arex environment efficiently.

Assess Operational Readiness, Mitigate Risks, and Plan Capacity for Events

Utilize Arex, a service designed by Arex experts to support a wide array of cloud use cases, such as migrations, modernizations, and product launches. This tool ensures your event planning and execution align with industry best practices.

Easily Integrate Third-Party Software

Obtain guidance, configuration, and troubleshooting support for Arex interoperability with common operating systems, platforms, and application stack components. This service ensures seamless integration and efficient operation across your essential systems.